Safe Gaming

Fence win — Responsible Gaming Policy

Fun within limits — that is our commitment. fence win believes that gaming is entertainment, and entertainment should always be controlled and safe. We put your well-being and safety above everything else.

Play Safely Set a Time Limit Stick to Your Budget Self-Assess Be a Responsible Gamer Mental Well-Being First Take a Break When Things Go Wrong Play Safely Set a Time Limit Stick to Your Budget Self-Assess Be a Responsible Gamer Mental Well-Being First Take a Break When Things Go Wrong

Our Core Principles

Gaming at fence win is not just about winning — it is an experience that should be enjoyable and controlled.

Set a Budget Limit

Never bet more than you can afford to lose. Before each session, set a clear financial limit for yourself and commit firmly to not exceeding it. Avoid the tendency to place larger bets to recover losses — this only makes the problem worse. Remember, gaming is for entertainment, not an alternative to investment. fence win allows you to set deposit limits at any time.

Time Management

Playing for extended periods without a break can be harmful to your mental and physical health. Set a specific duration for each gaming session and take a break when that time is up. Regular breaks keep your mind fresh and help you make better decisions. Make sure to give adequate time to family, friends, and other daily responsibilities. Gaming should never be your top priority in life.

Self-Exclusion Feature

If you feel that gaming is getting out of your control, Self-Exclusion is an effective step to take. Using this feature, you can temporarily deactivate your account for a specified period. During self-exclusion, no promotional messages will be sent to you. Use this time to get yourself back on track and seek professional support if needed. Your well-being is our primary goal.

Monitor Your Emotions

Stay aware of your mental state while gaming. Avoid playing when you are angry, frustrated, or overly excited, as it is difficult to make sound decisions in those states. If gaming becomes a source of stress or anxiety rather than enjoyment, that is a warning sign. Talk to your loved ones and seek expert advice if needed. Gaming should always be approached with a positive mindset.

5 Signs of a Problem

If you notice the following signs, take a break immediately and seek support.

1
Urge to Chase Losses

The urge to bet more after every loss in an attempt to win it back is a danger sign. This behaviour quickly leads to financial and emotional harm. Remember, every game is independent and there is no guarantee of recovering past losses. In this situation, stop playing immediately and calm yourself down.

2
Spending More Time or Money Than Planned

Repeatedly going beyond your set time or budget is a sign that you are losing control. In this situation, review your records and set stricter limits. Use fence win's deposit limit feature if needed. Let someone you trust know about your gaming habits so they can help you.

3
Neglecting Family & Work

It is important to be cautious if gaming starts causing you to neglect family responsibilities, work, or studies. It is not healthy to prioritise gaming over the important relationships and responsibilities in your life. Ask yourself — is gaming disrupting the balance in your life? If the answer is yes, take action now.

4
Lying About Gaming

Lying to or hiding from family or friends about the time or money spent on gaming is a serious warning sign. This behaviour is typically seen in the early stages of dependency. Be honest with yourself and your loved ones about how much time and money is being spent. This is the first step toward resolving the problem.

5
Mental Distress & Anxiety

Feeling restless, irritable, or anxious when not gaming is a clear sign of dependency. If gaming becomes your only source of mental peace, it is important to seek professional support. Engage in other hobbies and social activities to keep yourself well. Mental health is always more important than gaming.

General FAQ

Find answers to important questions about responsible gaming here.

Go to your account settings and find the deposit limit option under the "Responsible Gaming" section. There you can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Reducing a limit takes effect immediately, but increasing it is subject to a specific cooldown period. For any assistance, contact us at [email protected].

Using the self-exclusion feature, you can completely deactivate your account for a specified period. This period can range from 30 days to permanent. During self-exclusion, you will not be able to play any games or make deposits, and no promotional messages will be sent to you. This step is completely confidential and we respect your decision. For more information, please visit our FAQ Page See.

fence win strictly prohibits minors (under 18) from participating on its gaming platform. Age verification is mandatory at the time of registration. The use of parental control software is recommended to protect underage members of the family. If you suspect that a minor is attempting to open an account, notify us immediately at [email protected]. We follow a zero-tolerance policy on this matter.

For gaming-related issues, start by talking to trusted family members or friends. Reach out to a professional mental health service provider — several counselling centres in Bangladesh offer this service. The fence win support team can provide you with information on relevant organisations — contact us at [email protected]. Self-exclusion and account suspension options are also available at any time. Remember, asking for help is an act of courage.

Start Safe Gaming

Your enjoyment is protected at fence win. Use our responsible gaming tools and enjoy a healthy, happy gaming experience. We are always here for you with any questions or support you may need.

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