Data Protection

Fence win Privacy Policy — Your Data, Our Responsibility

When you use the fence win platform, protecting your privacy is our highest priority. In this policy, we transparently explain — what data is collected, why it is collected, and how it is kept secure.

Last updated: January 2025

SSL Encrypted Connection No sale of data to third parties Secure Account Verification Personal data is kept private Mobile-First Security Secure Data Storage Bangladesh Market Focused SSL Encrypted Connection No sale of data to third parties Secure Account Verification Personal data is kept private Mobile-First Security Secure Data Storage Bangladesh Market Focused

What data do we collect?

Personal Identity Information

At registration, we collect your name, email address, date of birth, and mobile number. This information is used to verify your account and ensure secure transactions. We only ask for information that is genuinely necessary to operate the platform. Collecting unnecessary or excessive data is against our policy. All identity-related information is always stored on our servers in an encrypted state.

Financial & Transaction Data

Payment-related information is collected to process deposits and withdrawals. However, we do not directly store full card numbers or complete bank account details. All financial transactions are handled through secure third-party payment gateways. Your transaction history is stored in your account and can be used for any audits or dispute resolution. Transactions made via Bangladesh's common mobile banking methods follow the same security standards.

User Activity Data

Information such as which games you played, how long you spent on the platform, and which sections you visited most is automatically logged. This data is used to improve our service quality and make your gaming experience more relevant. Browser-related information such as IP address, device type, and operating system is stored for security purposes. This data is never sold to third parties. User privacy is treated with the utmost importance.

Cookies & Technical Information

Fence win uses cookies to enhance your website experience. Cookies help remember your preferences, keep your login session active, and speed up page loading. You can disable cookies from your browser settings if you wish, though this may limit the functionality of some features. We do not use third-party advertising cookies. Only cookies essential to operating our services are kept active.

Purpose of Data Use & Protection

Account Management

Your data is used for registration, login, password recovery, and identity verification. This keeps your account protected against unauthorized access.

Customer Support

If you encounter an issue or wish to file a complaint, our support team uses your data to provide fast and effective assistance.

Service Improvement

By analyzing user activity, we continuously improve the platform's performance and gaming experience.

Important Notice

You will be notified by email or message regarding account security, transaction confirmations, and policy changes.

Data Sharing — When & With Whom?

Fence win never sells or rents your personal data to third parties. However, there are specific circumstances where data sharing may be necessary — such as with payment gateway providers or to meet legal obligations. In such cases, only the minimum necessary information is shared. Partners with whom data is shared are held to the same privacy standards. We are fully committed to complying with all applicable laws and regulations in Bangladesh.

Your Rights

You have the right to view and correct your own data.
You may request the deletion of your account and associated data at any time.
You have the right to object to the processing of your data where necessary.
You may contact us to raise any data-related complaints.
We aim to process your request within a maximum of 30 business days.

Data Retention & Duration

Your data is retained for as long as your account remains active. Even after account closure, certain information may be kept for a specified period as required by law. Once that period expires, the data is securely deleted. Modern encryption technology is used to protect our servers. Regular security audits are conducted to prevent unauthorized access.

General FAQs — Privacy

No, fence win never sells or rents your personal data to third parties. Your data is used solely to operate and improve the platform's services. Data is not shared with any external parties except where required by legal obligation. Our privacy policy is built on this commitment.

Yes, you can request the deletion of your personal data at any time. To do so, send an email to [email protected] and our team will process the request as soon as possible. However, certain data, including transaction records, may be retained for a specified period due to legal requirements. We will always be transparent with you regarding your request.

Yes, if we make any significant changes to this policy, registered users will be notified by email. The date of the change and what was changed will be clearly stated on this page. Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

No, fence win does not register or collect data from individuals under the age of 18 under any circumstances. An age verification process is completed at the time of registration. If we have inadvertently collected data from a minor, it will be deleted immediately. Parents or guardians may contact us with any concerns on this matter.

Start gaming safely

Keeping your data secure is fence win's primary responsibility. Built on a foundation of transparency and trust, we have been providing thousands of players in Bangladesh with a safe and enjoyable gaming experience. If you have any questions about our privacy policy, contact us directly or visit the FAQ section. Join today and play with complete peace of mind.